IHG Adds Kimpton to Portfolio with Holiday Inn and Crowne Plaza

Intercontinental Hotel Group, a pioneer in hotel standardization with 4,700 Holiday Inns, Candlewood Suites, and other brands worldwide, announced the acquisition of beloved boutique hotel collection Kimpton Hotels for a cool $430 million cash. IHG CEO Richard Solomons, reached on his way to Davos for the World Economic Forum, told Bloomberg News the acquisition of Kimpton’s […]

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Creating Boom-Time Loyalty for the Long Term

Stash Founder and CEO, Jeff Low, explains investing in loyalty is an insurance policy. If you ignore it until the economic bubble or your appendix bursts, you’ve waited too long. Originally published in Hotel News Now. It’s a wild ride You’re feeling it today: The highs are high for most hotels. Right now, hoteliers are […]

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A Chain By Any Other Name Is Still a Chain

Stash Founder and CEO, Jeff Low, explains the difference between soft-branded chain hotels and true independent properties. Originally published in Hotel News Now. The chains have a problem, and it is standardization. Standardization ushered in the Industrial Revolution, and it has given rise to many of the world’s largest and most successful companies. And it’s […]

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Why I Force My Team to Take Vacations

At Stash, we don’t have many strict rules, handbooks, policies or dress codes. The fact is, we haven’t needed them. (Only once has someone shown up at a team meeting wearing jorts. And it’s because I — I mean “that employee” — lost a bet.) I’ve been told by counterparts in the business that as […]

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Hyatt Fires Ducks at Local Hotel

Peabody Hotel Orlando ducks

We often talk about how chain hotel sameness is replacing distinctive independent hotel experiences. Here’s a classic example. A recent Wall Street Journal article explains how the storied march of the ducks at the Peabody Hotel Orlando is being discontinued by Hyatt, the hotel’s new owners. “We’re respectfully retiring the tradition because it’s not a Hyatt tradition,” […]

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